Support Center
We're here to help you succeed with Vectorial Data
Contact Support
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: Emergency support only
Response time: Within 24 hours for standard inquiries, 4 hours for critical issues
System Status
Visit our status page for detailed information
Knowledge Base
Frequently Asked Questions
How do I get started with Vectorial Data?
Getting started is easy! Sign up for an account, explore our documentation, and use our API keys to begin integrating our services. Our onboarding team will guide you through the initial setup process.
What kind of support is included?
All plans include email support with guaranteed response times. Enterprise customers receive priority support, dedicated account management, and access to our technical architects for implementation guidance.
How secure is my data?
We take security seriously. All data is encrypted in transit and at rest, we're SOC 2 certified, GDPR compliant, and undergo regular security audits. Enterprise customers can also deploy in their own infrastructure.
Can I integrate with my existing tools?
Yes! Vectorial Data offers REST and GraphQL APIs, webhooks, and pre-built integrations with popular platforms. Our flexible architecture ensures compatibility with your existing tech stack.
What's your uptime guarantee?
We offer a 99.9% uptime SLA for all paid plans, with 99.99% available for enterprise customers. Our multi-region infrastructure ensures high availability and low latency globally.
Need More Help?
Can't find what you're looking for? Our support team is ready to assist you with any questions or challenges.